It is not possible to reverse an iDEAL payment. During the payment process, you are specifically asked to approve a payment within your online banking environment. The amount is immediately deducted from your account. Just like a transfer or a direct debit payment in a shop, the payment is processed within a few seconds of your approval.
That means that it is not possible to demand that the payment be reversed after it has been approved, just like a direct debit payment.
If you wish to take advantage of your right to cancel your “remote purchase” you can insist that Jack Wolfskin abides by the statutory rules that apply in such cases.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
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Shipping can only be provided within the current country.
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Shipping can only be provided within the current country.
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Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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